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Technology Topics > Customer Relationship Management(CRM)

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Customer Relationship Management(CRM)? A Basic Definition

The practice of designing an enterprise around customers and their wants and needs. Enterprises using the CRM approach use technology and strategy to get a more complete view of the customer.
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Aplicor Presented Product Of The Year Award By CIS Magazine

Published January 6, 2009, 12:55 am, SupplyChainSolutions - SupplyChainMarket

Aplicor, Inc., a global software provider of on-demand CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) software as a service (SaaS) business solutions, was presented the Product of the Year Award from Technology Marketing Corporation's Customer Interaction Solutions magazine, the leading publication covering CRM since 1982.

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e-Merges.com, Inc. Launches New Web Tool Which Enables Customization and Download of Watercraft Owners Mailing Lists

Published January 5, 2009, 6:47 am, Centre Daily Times

e-Merges.com, Inc . ( http://www.e-merges.com/index.html ) recently launched the second version of its web-based list fulfillment service at www.BoatOwnersList.US ( http://www.BoatOwnersList.US ) . The site enables anyone to create his or her own customized direct marketing list of watercraft vessel owners .

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Social Networks Among Trends in CRM for 2009

Published January 5, 2009, 6:08 am, IT Management

Customer relationship management (CRM) projects in 2009 will be all about business value, and that includes adding social networks to the mix, according to a report from analyst firm Forrester Research.

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iPhone applications get down to business

Published January 5, 2009, 3:00 am, InfoWorld via Yahoo! News

With its revolutionary design, the first-generation iPhone captured consumers' hearts. But for the device to be welcomed into the business world, Apple understood that it had to address enterprise e-mail and security limitations. That's why the iPhone 3G (and iPhone 2.x software) introduced Microsoft Exchange support, secure VPN and wireless networking, and remote management.

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7 Experts Paint Enterprise IT Landscape for 2009

Published January 4, 2009, 5:12 am, E-Commerce Times

Welcome to the latest BriefingsDirect Analyst Insights Edition, Vol. 35, a periodic discussion and dissection of software, services, SOA and compute cloud-related news and events with a panel of IT analysts. In this episode, our guests make their top five predictions for IT in 2009.

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How to Shave Costs With Precision

Published January 2, 2009, 5:12 am, E-Commerce Times

The global financial marketplace has recently become quite volatile, as fears of an American recession affect economies all over the world. Such fears can be especially dangerous for businesses. In times like these, many top managers panic and make unwise decisions such as firing quality employees and slashing important programs.

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Gardner's Top Five Predictions for 2009:

Published January 1, 2009, 12:02 am, IT-Analysis

1) Shadow IT. Spending from shadow IT activities will actually grow, and that the amount of money devoted to shadow IT activities will come from outside traditional IT budgets, from a variety of different sources, maybe even petty cash, and we'll see a bit of growth in these rogue activities.

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Social Networks Among Trends in CRM for 2009

Published December 31, 2008, 5:50 pm, InternetNews.com

Business value and getting more bang for the buck will be important.

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Q&A: EMC's Mark Lewis

Published December 31, 2008, 3:25 am, Infomatics

I actually managed Atmos as a project of mine when I was EMC chief technology officer, and it's good to see it growing up. Atmos is a whole new paradigm aimed at providing top functionality economically, and rests on the principles that store data.

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Epicor 9 Wins Product of the Year

Published December 30, 2008, 6:16 am, Centre Daily Times

Epicor Software Corporation (NASDAQ:EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced that Epicor 9, a next-generation enterprise resource planning (ERP) solution, has won the 2008 Product of the Year Award from Customer Interaction Solutions magazine.

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